Job Description
Hotel Operations Manager:
- Fully responsible for all aspects of all departments in day to day running of the hotel
- Approve LPOs both manual and in the system
- Reconcile sales and collect funds from cashier before banking and acts as company bank agent.
- Approves all issues from main store to user departments.
- Support and work with all Head of Departments in all aspects of running the hotel.
- Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
- Conduct regular operations team meeting with the entire HOD daily / weekly to discuss routine operational matters, get feedback and action taken for service delivery, and also any staff issues. Minutes of the meeting to be sent to MD/CEO.
- Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant MD's guidance to be taken wherever required.
- Monitor the purchase, requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
- Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager (supervisor)&Chef.
- Dealing with Suppliers / Vendors for quality products involving procurement department and providing performance assessment of vendors every quarter to MD.
- Inspecting all departments for SOP implementation.
- Inspecting all departments with their respective HOD's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
- Monitor the co-ordination between all departments for smooth & efficient operations.
- Assessing and reviewing customer satisfaction and service recovery process.
- Meet all dept. heads to review & train the staff to upkeep the human capital.
- Identifying staff learning needs and assisting with development.
- Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
- Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
- Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
- Negotiates for events/conferencing in consultation and communicates quotes for invoicing.
- Undertake stock reconciliation from bars/kitchen and central stores.
- Any other duties assigned.