Job Description
Position : Medical Officer - Critical Care
Department : Medical Services
Reports to : Clinical Operations Manager
Location : Nairobi
No. of Posts : 1
Application Deadline : 2023-06-23
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Job Objective/Purpose
Provision of quality care and quality services in line with Avenue Healthcare’s defined policies, protocols, procedures and standards.
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• Key Responsibilities
1. Accurate and clear documentation of patient history, physical examination, investigations, and management.
2. Initiate and maintain proper management and treatment of patients
3. Appropriate and early consultation and referral of patients to specialists.
4. Daily updates of the patients progress to the patient and the next of kin.
5. Facilitates patient admissions, necessary consents and discharges.
6. Undertake clinical procedures per training.
7. Conducting CMEs and research.
8. Participate in morbidity and mortality meetings as required.
9. Participation in incident reporting, root cause analysis and Quality Improvement Plan
10. To champion evidence based practice and continuous skill improvement
11. Rotation in various departments as and when required
12. Review of medical reports and provision of patient updates to insurance companies.
13. Participation in daily/weekly/monthly staff meetings.
14. Conduct timely ward rounds and patient reviews
15. Ensure that the resources needed to provide quality care are available for each patient in the unit (required HR, equipment, supplies, services).Report and escalate any deficiencies to the HOD/Hospital Manager.
16. Maintain a positive work attitude and foster team work.
17. Maintain patient privacy and confidentiality at all times.
18. Ensure patient satisfaction through quality of care, communication, feedback and escalation through the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement. Ensure the facility is financially viable and demonstrate growth;
a. Increase the quality and diversity of services offered in the facility. Support marketing activities to ensure growth in client numbers.
b. Ensure financial objectives are met by managing costs within budget, timely and accurate billing of drugs and services, enforcing exclusions, seeking pre-authorizations, proper documentation and timely delivery of invoices.
c. Work closely with the credit controller to monitor patient limits.
19. Ensure that avenue corporate governance policies are adhered to.
d. Prevent, detect and report any fraud or criminal activity
e. Implement audit recommendations
20. Ensure adequate knowledge of all Avenue policies, procedures and systems as outlined in the HRMIS.
21. Any other duty as assigned by your immediate supervisor in line with the job description.
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Personal Specifications
1. Medical degree
2. A valid Kenya Medical Practitioners’ and Dentists Council Licence (KMPDC)
3. Updated BLS, ACLS/ATLS Certificate
4. Post graduate training in a relevant medical field
5. Not less than 1 year post internship experience
6. At least 1 year of inpatient practice
7. Excellent interpersonal and communication skills
8. Attention to detail
9. Empathetic and Emotionally Intelligent
10. Teamwork and Result Oriented
11. Ethical, Reliable, Customer focus