Job Description
Title: Spa Therapist,
Industry: Hospitality,
Reporting to: Spa Manager,
Location: Laikipia,
Gross Salary – Kshs 70k,
Our client in the tourism industry seeks to hire a Spa Therapist to deliver a variety of spa services in a safe & comfortable manner and connect with the guests to ensure an exceptional wellness experience.
It is expected that the spa therapist interacts with guests with plenty of respect, patience, and tact to help guests feel at ease and comfortable during any treatment.
The spa therapist is responsible for maintaining the cleanliness and hygiene of the massage rooms & hammam area. Any issues or concerns should be reported to the spa manager through the appropriate company procedures and according to Health & Safety policies.
Key Responsibilities
• Perform a variety of spa treatments incl. massages, facials, hammam experiences, and other wellness services.
• Provide consultations to guests including understanding the basic medical history to recommend the appropriate spa treatment or service for their individual needs.
• Responsible for booking appointments, managing the spa schedule, and keeping accurate records of client treatments and services provided.
• Deal with any guest complaints following the ILEAD procedure and inform superiors as appropriate.
• Ensure that all spa & gym equipment is in good working order, and that the spa is always well-maintained and clean.
• Uphold hygiene standards and follow health and safety regulations.
• Support the spa manager with creating a positive and motivating environment for the wider team with focus on development and excellent performance.
• Effectively carry out performance development conversations with team members following the organisation’s guidelines.
• Cover spa manager’s leave, taking on all their responsibilities as necessary and produce an effective handover at the end of that period.
• Keep up to date with new spa treatments, trends & techniques and actively seek to better yourself.
• Assist with planning of team leave schedules.
• Work on special projects and support other departments as requested by the spa manager.
Requirements and Skills
• At least 5 years’ experience in a similar role in a luxury hospitality environment.
• Qualified spa therapist through a diploma in beauty therapy or massage therapy.
• High standards of service excellence and passion for wellness in general
• Exceptional English language and general communication skills
• Ability to keep calm in stressful situations.
• Attention to detail & excellent organizational skills.
• Presentable and well-groomed with a professional demeanor