Job Description
Job Ref No. NuPEA/REC/HRA/02/06/2023
Reporting to the Administration Officer, the job holder will be responsible for manning the customer service desk/reception by:
(i) Collating and recording customer complaints and managing the suggestion box;
(ii) Maintaining a register on all complaints raised by customers/visitors;
(iii) Collecting and distributing hand delivered mail;
(iv) Recording visitor’s details in the visitor’s register;
(v) Receiving and directing customers comprising of visitors, suppliers, stakeholders and the general public;
(vi) Maintaining records of assets-telephone, equipment and peripherals;
(vii) Issuing customer information services by providing required information, corporate publications, brochure’s and fliers;
(viii) Assisting in dealing adequately or directing queries as raised with the relevant Officers;
(ix) Receiving/ making telephone calls and directing them as appropriate;
(x) Receiving /mail documents /parcels and addressing them appropriately;
(xi) Assisting in typing and filing of documents; and
(xii) Assisting in organizing corporate events and stakeholders’ engagement;
b) Academic and Professional Qualifications
Diploma in Public Relations, Customer Care, Customer Service or any other relevant filed from a recognized institution
c) Knowledge Skills and Competencies
i. Shown merit and abiity as reflected in work performance and results;
ii. Be detail oriented, have ability to meet deadlines, while delivering on high quality results;
iii. Proficieny in computer applications; and
iv. Meet the provisions of Chapter Six of the Constitution of Kenya.
d) Terms of Service
The appointment will be on temporary terms of service for a period of one (1) year