Job Description
TVO/06/2023/017
GENERAL PURPOSE
To provide leadership in the Branches and to give effective and efficient
supply of water within the zone.
DUTIES AND RESPONSIBILITIES
1. Manage the branch administrative duties, provide effective leadership
and managerial support to employees to foster a cohesive and
motivated team.
2. Coordinate customer care, public relations, commercial, technical, and
administrative activities.
3. Manage and ensure timely maintenance of water supply, and waste
water systems at the branch level to avoid interruption in water
distribution.
4. Coordinate and facilitate repair, rehabilitation of water and waste water
systems and facilitate minor pipeline extensions.
5. Ensure and keep track of water production, water distribution and
system pipeline pressures at critical points as well as ensure adequate
and equitable water distribution through customer connections as well
prompt distribution through water bowsers.
6. Ensure good water quality standards are sustained.
7. Ensure prompt and accurate billing to customers, continuous, effective,
and efficient debt collection operations.
8. Ensure prompt connection and disconnection of water meters as per
approved schedule, effective, efficient, and diligent process in new
customer connection.
9. Coordinate prompt collection, escalation resolution of customers
complaints.
10. Ensure timely requisition of pipes, fittings, and other materials as
well as meeting targets set by water services regulatory board (WASREB) are achieved as well as compliance the company’s service
charter.
11. In liaison with the human resource manager support and appraise
staff on job performance and recommend staff for training.
12. Implement unit strategic plans in line with company’s strategy
and develop units’ annual income and expenditure budgets.
13. Ensure, operationalize, and observe approved occupational safety
and healthy rules and guidelines reporting any breach to head of human
resource department through human resource officer.
14. Collect reports, compile, prepare and submit ad-hoc and or
monthly, quarterly, and annual reports submit to your supervisor for
management decision.
Personal Specifications
i. Be a holder of Diploma in Business Management, Business
Administration, Social Sciences or its equivalent from a recognized
institution.
ii. A Bachelor’s Degree in Business Management, Business Administration,
Social Sciences or its equivalent from a recognized institution will be an
added advantage.
iii. Membership to a professional body will be an added advantage.
iv. At least Three (3) years of relevant work experience
v. Proficiency in Computer skills