Job Description
a) Job Specifications
i. Creating awareness to the public on the Institute’s activities, services and
products that ensures continuous flow of information about events and activities
for public participation and engagement.
ii. Conduct educational and official visits in the institute through orientation within
the Institute’s laboratories to offer guidance on relevant areas of interest to
ensure the clients satisfaction and maintain good relationships.
iii. Circulate official communication to all members of staff through the corporate
email to enhance internal communication and coordinate institute activities.
iv. Facilitate conferences, seminars and workshops through registration of
participants and attending to visitors to ensure their needs are met and the
events objectives are achieved.
v. Prepare and maintain up to date research, corporate and financial publications,
to ensure proper maintenance and safety for reference.
vi. Serve as a representative for the department in International Institutional for
Standardization (ISO) matters by attending institutional meetings and ensuring
implementation by colleagues for continuous improvement of professional
standards.
vii. Handle customer inquiries through phone calls, personal visits and emails to
ensure customer satisfaction on service delivery.
viii. Organize corporate social responsibility activities by preparing the annual
calendar of events and participation to ensure positive publicity and good
reputation of the Institute.
b) Person Specifications
For appointment to this grade, an officer must:
i. Bachelor’s Degree in any of the following; Graphic Design, Mass Communication,
Journalism, Public Relations, International Relations, or any other equivalent
qualifications from a recognized institution.
ii. Membership to Professional body such as Public Relations Society of Kenya
(PRSK), Media Council of Kenya (MCK) or Kenya Union of Journalists(KUJ);
Marketing Society of Kenya (MSK) where applicable.
iii. Proficiency in computer applications
c) Key Skills and Competencies
i. Organizational skills
ii. Team building
iii. Negotiation skills
iv. Interpersonal skills
v. Organizational skills