Job Description
TUM/HRM/EXT/ADVERT/8/23/CORPORATE COMMUNICATIONS/Customer Service Assistant - Grade 4
• Salary Range KES 25,633 to KES 34,605
• House Allowance 11,800
Job Description
Reporting To: Senior Corporate Communications Officer
Professional Requirements
1. Must possess a Certificate of Secondary Education.
2. Must possess Certificate in Front Office
3. Possession of Sign Language Certificate will be an added advantage
4. Must provide evidence of computer literacy
Duties and Responsibilities
1. Making and receiving phone calls on behalf of University
2. Directing phone calls to the appropriate destinations
3. Reporting any switchboard and telephone extensions faults to the concerned office
4. Receiving & directing visitors to their desired destinations
5. Answering customers’ enquiries
6. Manning visitors’ book
7. Recording all customer complaints and forward term to the appropriate office
8. Intercom voicing
9. Perform any other duties and responsibilities as may be assigned from time to time
REMUNERATION
The following Public University Salaries and House Allowance Structures shall apply:
Grade Basic Salary (KSHS) House Allowance (KSHS)
Grade 4N 25,633- 34,605 11,800
Job Details
Campus : MAIN CAMPUS
Employment Category : ADMINISTRATIVE
Employment Terms : PERMANENT
Designation : Customer Service Assistant
Job Grade : 4
Required Qualification Years
1 Certificate Certificate in Front Office 0 Years
2 KCSE Kenya Certificate of Secondary Education 0 Years
Required Document Mandatory
1 Certificate No
2 KCSE Certificate No