Job Description
Chief Manager – Marketing and Communication
The Kenya Revenue Authority (KRA) is the principal revenue collector for the Government of Kenya with the primary goal to deliver Kenya to financial self-sufficiency through effective tax revenue mobilization. KRA is seeking a result-oriented, self-driven individual of high integrity to fill the position of Chief Manager – Marketing and Communication, which is domiciled at Marketing & Communication Department.
Purpose of the job
Coordination of media relations and communication, promotion of tax literacy, managing relations and stakeholder engagement, coordination of international co-operation, and implementation of customer-centric strategies in line with KRA corporate and communication strategy.
Key Responsibilities
• Oversee corporate communication management in line with KRA corporate plan.
• Develop and oversee the implementation of KRA’s corporate public relations and communications strategy.
• Daily monitoring, evaluation and responses of all types of media activities to safeguard and mitigate KRAs reputational risks.
• Oversee the execution of KRA Branding and signage of various KRA assets to promote KRA brand.
• Development of communication tools, content and events management
• Oversee management of KRA diplomatic protocol management processes; visas & work permits
• Identification and management of strategic international linkages and networks for KRA to promote revenue administration best practice and enhance the Authority’s image globally.
• Provide technical support and advise to the Authority’s key functions incorporating customer experience strategies into business processes.
• Facilitate development and dissemination of tax education
• Management of performance, audit, integrity, QMS and risk programmes
Academic qualification
• Bachelor’s degree in Marketing, Communications, Journalism, international relations, Public Relations or related field from a recognized University.
• Post Graduate degree in a related field is an added advantage.
Professional Qualifications
• Membership in a relevant professional body.
Work Experience:
• Minimum of 7 years’ work experience in similar role with at least three (3) years of experience at managerial level
Key Competencies:
• Good leadership and managerial skills
• Attention to details and ability to work under minimum supervision
• Ability to research and propose suitable solutions/products for business improvement.
• Excellent interpersonal, conflict management, written and oral communication skills.