Senior Customer Care Officer at Insurance Regulatory Authority

Insurance Regulatory Authority

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Experience Required:4 Years
Total Positions:1
Job Type: Full Time
Job Category: Customer Service
Minimum Education: Degree
Job Location: Nairobi, Kenya
Posted on: October 19, 2023
Last Date: November 7, 2023

Job Description

DIRECTORATE/DEPARTMENT: Directorate of Corporate Services
GRADE/LEVEL: IRA 6
IMMEDIATE SUPERVISOR: Assistant Manager, Customer
Relations
REF: SCCAO/19

a) Job purpose
The position is responsible for providing professional and efficient front office
services to uphold corporate image of the Authority.

b) Job Specifications:
Duties and responsibilities will entail:
(i) Managing incoming and outgoing calls and route to appropriate persons;
(ii) Directing enquiries from external stakeholders to relevant employees;
(iii) Managing guests in a professional manner;
(iv) Managing internal stakeholders;
(v) Monitoring flow of visitors for security controls;
(vi) Maintaining the appointment diary either manually or electronically;
(vii) Maintaining the facilities booking system i.e. booking of boardrooms and
meeting rooms;
(viii) Scheduling appointments for internal and external stakeholders;
(ix) Maintaining call records and expenditure for monitoring purposes;
(x) Implementing Quality Management System standards and continuously
identifying and managing risks

c) Persons Specifications
(i) Bachelors’ Degree in relevant field
(ii) Relevant professional qualifications
(iii) At least four (4) years related work experience;
(iv) Meets the requirements of Chapter Six of the Constitution