Job Description
KUTRRH 8
V/FT/97/2023
Job Purpose: The Liaison Officer role exists to serve as a bridge between the hospital and external
stakeholders, including patients, families, referring physicians, community organizations, and
government agencies. The role aims to enhance communication, build relationships, and ensure the
hospital's services are effectively accessible to the community.
Duties and Responsibilities
• Patient Relations - Act as a point of contact for patients and their families, addressing inquiries,
concerns, and complaints. Provide information about hospital services, policies, and
procedures to patients and their families. Facilitate communication between patients and
hospital departments.
• Referring Physicians and Healthcare Providers Build and maintain positive relationships with
referring physicians and healthcare providers. Ensure timely and efficient patient referrals and
consultations. Collaborate with medical staff to coordinate patient care and services.
• Community Engagement - Establish connections with community organizations, patient
advocacy groups, and local healthcare networks. Organize and participate in community
outreach programs and health education initiatives.
• Government and Regulatory Agencies - Liaise with government agencies, regulatory bodies,
and insurance providers to ensure compliance with healthcare regulations and policies. Assist
in the coordination of hospital accreditation and compliance processes.
• Data Collection and Reporting - Maintain records of interactions and inquiries from patients,
families, and external stakeholders. Prepare reports on patient feedback, issues, and trends for
hospital management.
Qualifications and Requirements
i. Bachelor's Degree in a relevant field such as healthcare management, public relations, business
administration, or a related discipline.
ii. Previous experience in healthcare administration, patient relations, or a related role is
preferred.
iii. Proficiency in computer applications.
iv. Fulfilled the requirements of Chapter Six (6) of the Constitution of Kenya, 2010.
Key Competences & Attributes
• Effective communication skills to convey information clearly and professionally.
• A commitment to providing excellent customer service and patient care.
• Collaboration with hospital staff, departments, and external partners to achieve common
goals.
• The ability to find creative solutions and resources to address patient and community needs.
• Flexibility to adjust to changing circumstances and needs within the hospital and the
community.
• The capability to remain calm and composed during high-stress situations and emergencies.
• Willingness to advocate for patients' rights and access to healthcare services.
• Strict adherence to patient confidentiality and privacy regulations.