Job Description
ASSISTANT MANAGER, CORPORATE COMMUNICATIONS (MG4)
Reporting to the Manager (Corporate Communication) he/she will be responsible for
Overseeing implementation of publicity strategies and campaigns and preparation of
media press releases.
KEY RESPONSIBILITIES:
• Organize media briefings, Broadcast interviews, Press conferences on current Fund
affairs;
• Analyze media coverage in regard to NSSF’s targeted audience;
• Implement customer satisfaction survey recommendations;
• Supervise the production of content for internal publication from contracted service
providers;
• Write and review proposals for Corporate Social Responsibility events;
• Develop customized promotional messages for publicity and advertisement;
• Analyze and monitor customer complaints lodged and developing customer value
proposition strategies for handling of customer complaints effectively; and
• Implement the Fund’s customer service charter and implement and monitor the
communication policy.
JOB REQUIREMENTS/SPECIFICATIONS:
• Bachelor’s Degree in any of the following disciplines: Communications, Public
Relations, Journalism or related field from a recognized institution;
• Master’s Degree in any of the following disciplines: Communications, Public
Relations, Journalism or related field from a recognized institution is an added
advantage;
• Professional Qualification in any of the following disciplines: Communications, Public
Relations, Journalism or related field from a recognized institution;
• At least ten (10) years’ work experience, three (3) of which should be in a supervisory
position;
• Membership to a professional accredited body related to Communications, Public
Relations or Journalism or other related field, such as the Public Relations Society of
Kenya (PRSK), International Association of Business Communicators (IABC) and in
good standing;
• Management course from a recognized institution; and
• Proficiency in computer applications.