Job Description
ASSISTANT MANAGER, FINGERPRINTS (MG4)
Reporting to the Manager, Registration & Compliance he/she will be responsible for
coordinating classification/searches of fingerprints records for benefit processing.
KEY RESPONSIBILITIES:
• Ensure proper maintenance of all fingerprint records in the fingerprint bureau;
• Coordinate fingerprint searches and handles customer complaints from all the
branches;
• Assign daily tasks to officers in the Fingerprint Bureau;
• Handle queries concerning fingerprint searches from all the branches;
• Handle amendments of names, year of birth, misquoted identity cards on
member records
• Ensure prompt customer service delivery to all members who visit the fingerprint
bureau.
• Respond to customer complaints
• Provide support to National Registration Bureau
• Prepare monthly and quarterly reports for the unit.
JOB REQUIREMENTS/SPECIFICATIONS:
• Bachelors’ Degree in any of the following disciplines: Social Sciences; Business
Administration; Marketing or related field from a recognized Institution;
• Masters’ Degree in any of the following disciplines: Social Sciences; Business
Administration; Marketing or related field from a recognized Institution is an added
advantage;
• Professional qualification such as Fingerprints Paper A,B and C; Diploma in
Fingerprints or equivalent from a recognised institution;
• At least ten (10) years relevant work experience, three (3) of which should have been
in a supervisory/ middle level management position;
• Membership to a relevant and accredited professional body and in good standing;
and
• Management course from a recognized institution; and
• Proficiency in computer applications.