Job Description
In pursuit of its mission and mandate, the University wishes to invite applications
from qualified candidates to fill the position of Hotel Manager.
KISUMU HOTEL
General Manager – Grade KH Thirteen (13) One (1) Position - MSU/ADM/IGA/KH/01/23
REQUIREMENTS FOR APPOINTMENT POSTION OF GENERAL MANAGER
GENERAL MANAGER- KISUMU HOTEL
Requirements for Appointment
1. A Bachelor’s Degree in Hospitality Management or its equivalent from a
recognised institution with Ten (10) years relevant cumulative work
experience, five (5) of which must have served at the Senior Management
level at a reputable Hotel rated as Three Stars and above;
2. Possession of a Master’s degree in Hospitality Management or related area
from a recognized institution will give an added advantage;
3. A solid understanding of financial management principles;
4. Strong knowledge of Bar and entertainment industry;
5. Must possess strong communication skills;
6. Demonstrate outstanding leadership;
7. Strategic thinking and problem solving abilities;
8. Ability to work under minimal supervision and withstand work pressure;
9. Should have skills in performance management and proficiency in
computer applications;
10.Ability and willingness to work flexible hours including weekends,, holidays
and late nights; and
11.Conversant with the latest trends in the Hotel and Hospitality Management.
Duties and Responsibilities
Maseno University is looking for an experienced General Manager for Kisumu
Hotel. The successful candidate will be fully in charge of the Hotel and
supervise all Heads of departments. He/she will manage and maximise the
hotel’s resources, achieving optimum standards of service and value to the
Hotel guests within profit objectives and in a manner with the Hotel’s
philosophy and policies. The General Manager, Kisumu Hotel shall report to the
Deputy Vice-Chancellor in charge of Administration, Finance and Development
for the performance of the following responsibilities:
(i) Planning and managing catering, accommodation and other Hotel
Services;
(ii) Development and implementation of Hotel Policies;
(iii) Working closely with the Food and Beverage Department to ensure
seamless coordination, monitor food quality and promptly address
any issues to maintain high service standards;
(iv) Preparing budgets and financial planning for the Hotel;
(v) Seek opportunities to maximize revenue for the Hotel;
(vi) Ensure efficient and effective Hotel operational systems, processes
and policies;
(vii) Analyse data, anticipate challenges, and proactively implement
strategies for operational efficiency and guest satisfaction;
(viii) Ensure food safety and hygiene protocols are implemented and
maintained in the food service areas;
(ix) Maintenance, renovations, furnishings and improvement of Hotel’s
Facilities and proper care and control of property, equipment and
materials;
(x) Manage the Hotel’s Human Resource;
(xi) Implement strategies to maximize profitability while maintaining
high-quality standards;
(xii) Support Management reporting, information flow and business
processes and organization planning;
(xiii) Actively collaborate with the Sales and Marketing Department to
identify revenue growth opportunities;
(xiv) Responsible for the preparation, presentation and subsequent
achievement of the Hotel's Annual Operating Budget, Marketing &
Sales Plan and Capital Budget.
(xv) Responsible for legalization, Occupational Health & Safety Act, fire
regulations and other legal requirements.
(xvi) Support and promote marketing functions of the Hotel; and
(xvii) Performs any other duty as may be assigned form time to time.
Terms of Service
The Terms for the advertised position shall be tenable for a contractual period of three
(3) years based on annual performance assessment, upon which the holder shall be
eligible to apply for another term.