Job Description
Overall Responsibility
Reporting to the Head of Operation and Member Service, the Branch Manager will be
responsible for overseeing the branch in its operations, strategies, business growth and
development, and management of employees and customers.
Duties and Responsibilities
o Implementing Sacco's policies at the branch level
o Grow the branch in terms of Assets, savings, Deposits, Membership and Income to ensure
profitability.
o Manage the branch loan book and Portfolio at Risk according to the Sacco credit policy.
o Ensuring that internal controls and processes are strictly followed.
o Managing the performance of the branch against plans, business results against targets and
taking the necessary action on variances
o Preparing all management reports as required.
o Ensuring that the branch observes liquidity and cash ratios and that an adequate level of
cash is maintained
o Enhance customer relations through efficient and effective customer service delivery to
uphold the organization’s corporate image.
o Monitor customer feedback, propose initiatives for retaining existing members, attracting
new ones, and maintaining positive stakeholder relationships.
o Effectively manage staff in areas of supervision, performance, training, coaching, health and
safety, development, discipline, and policy dissemination, ensuring compliance with Sacco
policies and employment laws, to optimize employee performance
o Developing management plans which include leave rooster, training schedule, marketing
plans member education for the branch
o Security surveillance for employees, cash and the entire branch assets
o Develop and implement a branch marketing plan for Sacco products and services
o Manage all assets of the branch and ensure proper resource allocation to meet branch
business requirements
o Adherence to the budgetary provisions as per the set standards
o Attain all audit and compliance requirements while developing risk mitigation strategies
under established Sacco policies, service quality standards, and the code of conduct
o Build and maintain effective communication skills with branch staff.
Qualifications, Knowledge, and Experience
o Bachelor’s degree in a business-related course.
o Membership in a professional body is desirable.
o Minimum of five years of experience in a financial institution, with at least three years in a
supervisory or management role.
o Strong knowledge of Banking and Sacco laws and regulations.
o Integrity, effective communication skills, and a team-oriented approach.
o Strategic thinking with strong commercial judgment to identify economic opportunities in a
changing environment.
o Sound judgment and decision-making ability in lending across all sectors.
o Familiarity with current trends in consumer banking and a strong commercial focus.
o Customer-centric approach, balancing external and internal customer orientation effectively.
o Excellent leadership, interpersonal, and team management skills