Job Description
The Kenya Institute of Management (KIM) is the hub of management and leadership excellence
providing the highest quality professional and institutional development programs for greater
growth and expanded opportunities. Our mission is to steer and champion excellence, integrity
and competitiveness in individuals and organizations.
The Institute hereby seeks to recruit results-oriented and self-driven experienced professional to
join our team for the position below:
ADMINISTRATIVE ASSISTANT, ALUMNI &STUDENT AFFAIRS
This position acts as the first point of contact for all members and prospective members, taking enquiries via multiple
communication channels, providing a high level of customer service, and updating the database accordingly.
KEY RESPONSIBILITIES
a) Ensure timely update and maintain up to date membership database and members directory as per the
communication received from the members.
b) Recruitment of new members both individual and corporate.
c) Assist in the creation and development of membership and marketing material e.g. letters,
new member welcome packs, newsletters, communications, member questionnaires and brochures.
d) Ensure timely dispatch the Management Magazine to members and Branches.
e) Responsible for preparation and ensure timely dispatch of membership cards and certificates.
f) Print and dispatch invoices to members whenever the subscription fall due.
g) Assist in the development of the membership recruitment and retention strategies.
h) Keep records and produce detailed reports on recruitment and retention activities,
marketing campaigns, members behaviour and responsible for general office administration.
i) Handle inquiries from members and ensure timely response to enhance customer satisfaction.
j) Assign tokens for members for voting, vetting nominees and processing their payment and ensuring they are
well updated.
k) Actively engage in marketing membership to be able to be able to meet the set recruitment targets.
l) Any other duty that may be assigned from time to time by your supervisor.
SKILLS AND COMPETENCIES
a) Computer Literacy (Management Information Systems)
b) Knowledge of Enterprise Resource Planning
c) Customer Service skills
KNOWLEDGE & EXPEREINCE REQUIRED
a) Diploma in a relevant field from a recognized institution.
b) Two (2) years of relevant work experience