Job Description
Key Responsibilities
• Actively participate in the development, implementation and execution of corporate
strategy by guiding the planning and review process and overseeing strategic initiatives
and projects.
• Lead periodic reviews of strategy in line with external and internal political, economic,
social, environmental change drivers and advise on the strategic implications of these
factors.
• Advise management to enable a shared understanding of best practice strategic
planning and to ensure that planning outcomes are highly effective and well aligned with
the direction and objectives of the Fund.
• Direct the alignment of corporate reporting systems and the identification of key
performance indicators and high level targets.
• Facilitate the strategic review and planning processes with the heads of departments, to
enable the development of aligned and integrated divisional/business plans.
• Enforce compliance with strategic planning reporting requirements by linking to
independent performance management and departmental processes.
• Lead process improvement initiatives through mapping of member journey and work
with cross-functional teams to coordinate and streamline business processes; identify
risks and issues and prioritize processes to be improved.
• Facilitate teams to critically review current processes for effectiveness, quality and
simplification.
• Implement process solutions to improve operational efficiency and recommend
innovative solutions to achieve operational effectiveness, promote implementation of
best practices.
• Develop metrics to ensure processes improvement implementations are successfully
measured and efforts are attached to improved member satisfaction.
• Develop challenging quality metrics across the Fund and monitor performance.
• Develop procedures to examine and report quality issues within the Fund.
• Oversee service quality, maintain and improve training platforms and work with
management to improve key metrics.
• Administer and implement the Fund’s quality management system (QMS) to ensure
efficiency, compliance and continual improvement and automation using Q-Pulse
system.
• Act as the team leader of the ISO champions for coordination, planning and
implementation of all quality audits, corrective actions, documentation reviews and
records maintenance.
• Ensure that work controls, training and other records are properly documented,
securely stored and easily retrievable for quality audits.
• Prepare QMS reports for management review meetings, staff and departmental
meetings updates, external reporting for surveillance/certification audits.
• Oversee risk management review, customer feedback management, organizational
awareness and training on QMS/ISO for champions and staff.
• Liaise with certification body and consultants for the Fund’s Quality Management
System plans, certification/re-certification/surveillance audits and corrective action
plans, training and Q-Pulse system support.
• Ensure implementation of audit recommendations from ISO, Internal and external audits.
Candidate Profile
The candidate should possess the following minimum qualifications;
• Master’s in Business related field.
• Bachelor’s Degree in a business-related field.
• Good understanding and experience in application of commercial and financial
principles and corporate services.
• At least six (6) years’ working experience in Business Management.
• Membership of a professional body.
• Knowledge and experience in ISO 9001 or a Certified QMS Lead Auditor will be an
added advantage.
• Understanding of quality assurance.
In addition, the candidate should demonstrate the following personal traits and competencies;
• Interpersonal and cross-cultural skills, including ability to build collaborative
relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Action oriented and demonstrated ability to manage priorities
• Quality focus and attention to detail.
• Professionalism and integrity in line with Kenya Power Pension Fund values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem solving skills.
• Personal motivation and drive exhibited through commitment to hard work, continuous
improvement and achievement of goals.
• Risk awareness and focus - demonstrate understanding of risk management
practices, standards and regulatory requirements