Client Service Manager Job Vacancy at Housing Finance Group

Housing Finance Group

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Experience Required:5 Years
Total Positions:1
Job Type: Full Time
Job Category: Retail
Minimum Education: Degree
Job Location: Nairobi, Kenya
Posted on: February 11, 2022
Last Date: February 19, 2022

Job Description

Client Service Manager
Reporting To: Branch Business Manager

Overall Job Purpose
The Client Service Manager will be responsible for ensuring excellent service standards and maintain high customer satisfaction in the Ultimate Banking lounges through quick resolution/escalation of customer queries in order to ensure customer retention and loyalty

Principle Accountabilities
- To manage the day to day operations of the Ultimate Banking Lounges.
- To offer excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention
- To collate customer feedback through interviews and customer feedback forms to ensure that we meet customer expectations.
- To Issue account fulfilment tools and maintain records to ensure safe custody and timely delivery to customers
- To support the Ultimate Banking Relationship Managers with account opening, loan processing and handling customer queries
- Educate clients on the features and benefits of all products
- Cross sell products to clients based on the needs
- Assist clients to complete paperwork and requirements to take up new products
- Notify client about deposit renewals
- Invite clients for Exclusive events
- Inform clients about new products/ services / lifestyle offers
- Make courtesy calls to client

Minimum Qualifications, Knowledge and Experience
- Bachelors Degree
- 5 year’s banking experience

Key Competencies and Skills
- Communication Skills
- IT Skills
- Product knowledge
- Interpersonal skills
- Team Player
- Listening skills
- Empathetic
- Professional

Application Deadline
19 February 2022

Subsidiary
HFC

Job Category
Retail