Job Description
Role of Purpose
Reporting to the Records and Customer Care Manager, the successful candidates will be
responsible for ensuring patients feel comfortable and satisfied, and manage all the front office
operations without breaking a sweat.
Duties and Responsibilities
• Provide outstanding customer services to patients, public and Plainsview Hospital staff and ensure inquiries and complaints to the department are addressed expeditiously
• Consistently provide full coverage at all times at the front desk
• Apply all functional computer applications to process daily front office transactions at compliance level standards
• Register all patient’s bio-data accurately
• Beware of the down time and data protection procedure in the event of a system failure
• Verify and confirm credit services that are applicable to corporate employees as per the account entitlement details
• In liaison with the relevant stakeholders, ensure that pre-authorizations are duly completed by the physician and sent to corporations for approval within 24hours
• Ensure accurate billing and data entry of patients
• Ensure patient biometric registration is done
• Assist other patient services staff when the need arises in order to foster overall efficiency of the department and deliver timely patient care
• Answer both internal and external phone inquiries and respond appropriately. Communicate messages promptly and accurately to concerned persons in order to help in the maintenance of smooth organization of patient care
• Re-confirm and update the contact details of patients.
Qualifications
• Diploma in Front Office Administration, Business Administration or an equivalent qualification
• 1 years working in a busy front office preferably in a hospital set-up
• Excellent interpersonal, communication & customer care skills.
• Computer literate
• Dedication and strong willingness to affect change with an understanding of challenges often encountered
• Ability to manage multiple tasks effectively with frequent interruptions, and to work productively in a fast paced, rapidly growing organization
• Must be flexible with changing job requirements as the team grows
• Proven mastery of Office applications including Outlook, Word, Excel and PowerPoint
• Complied with the requirements of Chapter Six (6) of the Constitution of Kenya,