Job Description
MANAGER, ICT BUSINESS SYSTEMS AND PROJECTS (GRADE NTSA 4) – REF
NTSA/05/2023/11
The office holder will be responsible to the Deputy Director, ICT for planning, scheduling,
budgeting, execution, and delivery of software and web projects in the Authority.
Key Duties and Responsibilities
• Ensure the successful completion of all software projects and oversee the people
performing work on the projects;
• Coordinate installation, maintenance, updating and upgrading of the Authority’s
software;
• Ensure effective administration of the Enterprise Resource Planning (ERP) system;
• Drive innovation and streamline overall testing processes;
• Work with business units in the key service sectors of the organization to optimize the
benefit of the approved corporate applications to the workforce;
• Learn and understand how the corporate applications work and suggest functionality
and process changes to improve efficiency;
• Coordinate development of work instructions for the use of corporate applications in
consultation with business units;
• Coordinate design and delivery of training packages across the organization in the use
of corporate applications, and their practical use as part of the broader job role;
• Proactively analyze existing operational procedures and
recommend/specify/implement approved changes to maintain/improve efficiency;
• Coordinate assessment and implementation of software enhancements to ensure the
full functionality and benefits of the application are realized;
• Work closely with systems support staff where software problems or required changes
are identified and participate in the testing of software upgrades and modifications;
• Coordinate ongoing support to users requiring assistance with business applications;
• Coordinate Preparation, Management and monitoring of the division budgets;
• Coordinate divisional performance management;
• Coordinate implementation of ICT policies, procedures, and best practices;
• Plan, direct, coordinate and design ICT-related activities, as well as provide
administrative direction and support for daily operational activities of the division;
• Coordinate implementation of annual work programmes in line with the ICT Strategic
plan; and
• Participate in the development and implementation of ICT policies, procedures, and
best practices.
Qualifications, Skills & Experience
• Bachelor’s degree in Computer Science, Information Communication Technology,
Electronics Engineering or its equivalent qualification from a recognized institution;
• Master’s Degree in Computer Science, Information Communication Technology,
Electronics Engineering or its equivalent qualification from a recognized institution will
be an added advantage;
• Certification in Microsoft Certified Solutions Expert (MCSE), (MCITP), PMI Agile
Certified Practitioner (PMI-ACP), Oracle Certified Professional (OCP), Oracle (OCP,
OCM, OCE)/ ITIL, Linux/Unix Administration or equivalent qualification;
• At least ten (10) years relevant work experience, three (3) of which must have been at
a middle management position in a large organization;
• Attended a Management Course lasting not less than four (4) weeks from a recognized
institution;
• Experience in Project Management;
• Experience in negotiating large contracts and services;
• Strong communication / customer service skills to resolve problems with
stakeholders/users/vendors; and
• Demonstrated a high degree of professional competence, administrative capabilities
and initiative in the general organization and management of ICT.