Job Description
Title: Sales & Marketing officer,
Industry: Hospitality,
Location: Nairobi,
Gross Salary: Competitive,
Saggy Suites is a modern, luxurious destination for serious holidaymakers or business executives looking for ambient accommodation and service in an unmatched serene atmosphere. Whether you choose to dine in our bamboo restaurant or any of the elegant and spacious bedroom suites you will have the opportunity to choose from the superb variety of home-made delights and sweet culinary creations.
Position Summary:
We are seeking a professional and talented Sales and Marketing agent. In this position, you will be responsible for all aspects of our marketing operations specifically maximizing the business’s revenues.
Duties and Responsibilities:
• Creates and implements a marketing plan to achieve budget goals.
• Analyses current markets and identifies new markets and potential clients
• Assists with the development and implementation of promotions i.e. create advertising and promotional programs for hotels and hotel chains.
• Creates and implements a sales plan to achieve budget goals.
• Proactively monitor the Hotel’s profile on the various social media platforms and ensure
• appropriate responses are posted in a timely fashion.
• Attends trade shows, community events, and industry meetings to maintain knowledge of the market, competition, and customers.
• Actively participates in project terms that contribute to sales strategy, programs, or procedures.
• Provide the highest quality of service to the guest at all times by anticipating and exceeding guest expectations.
• Support strategies and conduct activities to drive market share, guest satisfaction, and financial results.
• Evaluates and drive the hotel’s participation in the various sales channels, Market Sales, Event Booking Centers, electronic lead channels, etc.
• Attends trade shows, community events, and industry meetings to maintain knowledge of the market, competition, and customers.
• Actively participates in project terms that contribute to sales strategy, programs, or procedures.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contracts, customer correspondence, and sales presentations).
• The sales and marketing specialist is also responsible for coordinating marketing and promotional activities to meet guests’ needs, working closely with other hotel staff to ensure guests are satisfied with the facilities and their time there.
• Represent the hotel at consumer trade fairs, mall promotions, and tourism events both at the local and national level.
• Proactively monitor the business’s profile on the various social media platforms and ensure
• appropriate responses are posted in a timely fashion.
• Provides assistance and support; maintains a positive and professional working environment
Key Requirements
• Bachelor’s degree in sales and marketing or business
• A minimum of three (3) years of experience in a similar role in the hospitality (hotel, reservation, sales) field is required.
• Excellent sales and negotiation skills.
• Proven work experience as a Sales administrator or Sales support agent
• Hands-on experience with CRM software and MS Office (MS Excel in particular)
• Understanding of sales performance metrics
• Excellent organizational and multitasking skills
• Good business sense and the ability to motivate and lead a team.
• Excellent communication and ‘people skills.’
• Proficient planning and organizational skills.
• The ability to work calmly under pressure.
• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.