Job Description
a) Job Specifications
The duties and responsibilities at this level will entail:
i. Assisting in ensuring effective functioning of the hardware, software packages;
ii. Assisting in supporting users in backing up and restoring their files, as well as in virus
detection, removal and prevention, and making sure that they are operating at
optimum level;
iii. Assisting in distribution of software updates, scripting, testing and support adequately
and properly;
iv. Assisting in operation, technical support and monitoring of personal computers;
v. Assisting in troubleshooting of personal computers, in collaboration with other
Information Communication Technology staff;
vi. Assisting in maintenance of documentation of all personal computers
vii. Assisting in maintaining printers, photocopiers, scanners and other peripherals to
ensure availability of service;
Viii Assisting periodic cleaning of Information Communication Technology equipment; and
ix Assisting in relocation and movement of Information Communication Technology’s to
minimize damage.
b) Person Specifications
For appointment to this grade a candidate must have:-
i. Diploma in Information Communication Technology, Information Technology,
Business management and Information Technology or any other related diploma
from a recognized institution; and
ii. Fulfill the requirements of Chapter Six of the Constitution.
c) Key Skills and Competencies
i. Analytical skills
ii. Interpersonal skills
iii. Communication skills
iv. Team player