Job Description
We are pleased to announce the following Job Rotation Opportunity in the Converged Service Operations Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to Manager, Roaming, the position holder will Provide second line maintenance support & solving more complex problems in ROAMING escalated from first line teams.
Key Responsibilities
- On callout for 24 hours daily as per callout rota
- Provide second line maintenance support and solving more complex problems in ROAMING escalated from first line teams.
- Quality of Service Management through tracking and trending of Roaming service KPIs and initiating corrective actions on any deviations
- Develop tools for automation and speed up the maintenance process.
- Perform system upgrades and major reconfiguration
- Escalate issues and problems to roaming partners, IPX/GRX carriers, voice carriers and other vendors and follow up
- Coordinate IREG Activities with other operators’ IREG/Network Engineers, schedule and perform the tests
- Analysis of all roaming NE logs and routine maintenance tasks.
- Roaming Database audit on the network elements
- Clearance of faults from 1st Line maintenance team Escalated to Core Network Support.
- All roaming Network elements and new Technologies.
- Configuration changes on Network elements, hardware and software configuration changes and upgrades.
- Perform International Roaming Expert Group (IREG) testing
- Support Roaming partners in performing IREG tests
QUALIFICATIONS
- Degree in Telecoms engineering/electrical and electronics engineering/IT.
- 5 years working experience in Telecommunications with at least 2 years’ experience in GSM core environment.
- Analytical and problem-solving skills when handling faults.
- Must be able to work without supervision and meet tight deadlines/schedules.
- Presentation skills required occasionally when initiating the use of new procedures & long-term Network fault solutions.
- Proactive and self-motivated
- Good public relations, communication and interpersonal skills when coordinating with contractor /other departments roaming partners and suppliers. and suppliers.
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