Job Description
ICT ASSISTANT, Ref. ICTA-001/2022
Department: Corporate Services
Reporting To: ICT Officer
Job Summary:
Support ICT Department in deployment, securing and provision of Information & Communication Technology services in the Institute
KEY DUTIES AND RESPONSIBILITIES
- Assist in ICT technical support by identifying and troubleshooting user problems regarding the database, applications, LAN, the Internet and communicates solutions.
- Support Installation, upgrades, implementation, and customization of Hardware and Software programs.
- Support in enrollment of new users to the Institute’s domain
- Monitor user access to the databases.
- Maintain data/databases and spreadsheets to ensure data quality and integrity
- Support in backups and administration of the institute's membership database.
QUALIFICATION AND KNOWLEDGE
- Diploma in Information and communications technology (ICT) or related field
- Professional Certification is an added advantage
EXPERIENCE
- Two (2) Years of relevant working Experience
SKILLS/COMPETENCE
- Expert ICT skills
- Problem solving, with strong analytical skills
- Planning and organizing skills,
- Communication and interpersonal skills.
- customer service skills,
- Innovativeness and Creativeness
- A team player
In addition to the professional qualifications, successful candidates will be required to meet the expectations of Chapter 6 on Leadership and Integrity and possess;
- Valid certificate of Good conduct
- Clearance certificate from the Ethics and Anti-Corruption Commission
- Certificate of compliance from the Higher Education Loans Board (HELB)
- A valid Kenya Revenue Authority (KRA) Tax Compliance clearance
- A valid certificate of clearance from the Credit Reference Bureau
- A relevant identification document
- Valid Membership Certificate from relevant Professional body