Job Description
MEMBERSHIP SERVICES ASSISTANT, Ref. MSA-001/2022
Description of this Vacancy and Requirements is outlined here below.
Department: Registration & Membership Services
Reporting To: Membership Services Officer
Job Summary:
Support the membership services, data entry and analysis to ensure accurate and timely processes and documentation of member information
KEY DUTIES AND RESPONSIBILITIES
1. Respond to membership inquiries – Members, Licenses, Renewals, Upgrades, Corporate
2. Receive and process membership registration applications
3. Support processing renewals of Members, Licenses, Renewals, Upgrades Corporate Memberships
4. Support online applicants’ applications in the institution’s management system
5. Support dispatch of membership cards and certificates through delivery and post
6. Maintain membership registers
7. Create, profile members and database
8. Update member database
9. Respond to emails related to registration and membership
10. Document and records management - file membership documents
11. Follow up on renewals and billings to ensure up to date status
12. Upgrade member database of existing and deserving members by filtering and monitoring contributions to the institute and CPD Points earned
13. Secure information by completing data base backups
14. Support membership activities – forums, recruitment drives
15. Support development of membership resources/data
16. Support membership and advocacy activities
17. Support the regional activities
18. Perform related duties as assigned
QUALIFICATION AND KNOWLEDGE
- Diploma in a related field
EXPERIENCE
- Minimum of one (1) year experience.
SKILLS/COMPETENCE
- Proficiency in the use of spreadsheet packages (MS-excel) and other MS office packages.
- Ability to meet deadlines with minimal supervision
- Excellent interpersonal, communication and Organizational skills
- Analytical skills and presentation skills
- Effective in proof reading
- High degree of initiative
- Have strong personal values and character, maintains confidentiality
- Dedicated and excellent team player
In addition to the professional qualifications, successful candidates will be required to meet the expectations of Chapter 6 on Leadership and Integrity and possess;
a. Valid certificate of Good conduct
b. Clearance certificate from the Ethics and Anti-Corruption Commission
c. Certificate of compliance from the Higher Education Loans Board (HELB)
d. A valid Kenya Revenue Authority (KRA) Tax Compliance clearance
e. A valid certificate of clearance from the Credit Reference Bureau
f. A relevant identification document
g. Valid Membership Certificate from relevant Professional body