Job Description
Position: Assistant Fraud Quality Supervisor
Location: Nairobi.
Reporting to: Fraud Quality Supervisor
JOB PURPOSE & SUMMARY
Our client is looking who is in the high-tech space offering global technical services is looking for an Assistant Fraud Quality Supervisor to join their vibrant team in Nairobi.
KEY RESPONSIBILITIES AND DUTIES
• Identifying service level gaps and taking appropriate action including coaching and mentoring team members to enable them to deliver the expected quality.
• Support employee development through training, coaching, and regular feedback.
• Identifying training gaps for new and old team members and developing ad hoc training sessions to address identified gaps.
• Ensures that the team members’ performance contributes to the company's goals and enhances the user experience.
• Submitting daily team performance reports as per the company standards.
• Conduct individual quarterly appraisals as per the company policy on performance
• Capturing individual performance on the system and analyzing the same to ensure adherence to expected quality.
• Following any other job-related instructions and performing other job-related duties as requested.
• Collaborates with all departments to ensure organization goals are met.
• Handling escalated calls, questions, and queries as necessary
QUALIFICATIONS:
EDUCATION/KNOWLEDGE AND EXPERIENCE
• Minimum 4-6 years of analytics experience in the financial industry or Financial Crime Risk Management or risk operations.
• Familiarity with a wide array of banking Fraud Analysis tools, applications, and solutions
COMPETENCY AND TECHNICAL SKILLS
• Excellent communication (oral/writing) and presentation skills
• The ability to identify, assess, monitor, control, and mitigate fraud risks i.e. excellent analytical skills.
• Ability to develop and implement critical Fraud Risk Assessment, Testing, and QA programs.
• Awareness and understanding of the wider business, economic, market environment, and regulatory framework.
• Willingness to take on responsibilities and challenges.
• Honesty and integrity.