Job Description
TVO/06/2023/007
GENERAL PURPOSE
To ensure accurate and prompt recording of customer information and
payments
DUTIES AND RESPONSIBILITIES
1. Collect debtors and customer disconnection list from your supervisor.
2. Promptly collect customer contact information record and submit report to your
supervisor and customer care officer.
3. Advise customer to visit or contact customer care office to update customer
account details.
4. Request and record customer payments receipts and confirm with office.
5. Undertake disconnection and or reconnections as per approved disconnection and
or reconnection list or as shall be instructed by your supervisor.
6. Undertake and record cut off or turn on meter readings according to the
prescribed format and submit report.
7. Record in the approved prescribed format, collect and return all disconnected
water meters as shall be directed by the supervisor.
8. Collect approved new connection list and reconnection list and water meters and
connect or reconnect as shall be instructed by your supervisor record and submit
report.
9. Collect and deliver demand notices to defaulters
10. Promptly record and report suspected underground leaks and other visible leaks
11. Promptly report on suspected illegal connections, water theft or meter tampering
including but not limited to tampered seals, meter reversals, etc.
12. Ensure, operationalize and observe approved occupational safety and healthy
rules and guidelines reporting any breach to head of human resource department
through human resource officer.
13. Prepare and submit ad-hoc and or monthly, quarterly and annual reports submit
to your supervisor for management decision
14. Prepare and submit report in the prescribed format after every assignment on
any issues, observed challenges, conclusion of findings and recommendations.
Personal Specifications
For appointment to this grade, an officer must have: -
i. A Diploma in Marketing, Business Management, Business
Administration or an equivalent certificate from a recognized
institution.
ii. At least three (3) years of experience as a commercial officer
iii. Good communication and interpersonal skills
iv. Demonstrate a high customer-focus attitude