Job Description
TVO/06/2023/008
GENERAL PURPOSE
To ensure an accurate, efficient and effective customer billing is achieved in
the company
DUTIES AND RESPONSIBILITIES
1. Promptly generate meter reading books in the billing system according to the
approved Billing cycle and send to Information Communication Technology (ICT)
officer through the billing system.
2. Promptly confirm from ICT officer, access linked meter reading books in meter
reading system and assign to Meter readers.
3. Promptly confirm receipt of submitted meter readings in meter reading system
and send to billing system verify Meter reading photograph against the submitted
corresponding meter readings and correct submitted mismatched readings in the
billing system.
4. Generate Exceptional/Anomaly reports submit to and instruct meter reader to
address, collect feedback update submitted information in billing system, record
and submit report of noted issues to your supervisor.
5. Generate ad-hoc and or monthly customer water bill(s) per meter reading book
send to your supervisor for clearance, collect and send approved bills to ICT
officer for onward delivery to customers.
6. Promptly generate debtors and customer disconnection list, seek approval for
disconnection of defaulters and assign enforcement officers to undertake
disconnections as per approved list of defaulted accounts.
7. Check system and give confirmation to requested clarification on customer
payments.
8. Issue water meters and or receive disconnected water meters, verify submitted
disconnection, reconnections and new connections as per approved list and update
cutoff, turn on meter readings, meter details, customer details and other approved
information in the billing system.
9. Seek approval from your supervisor and update in the billing system and meter
reading system submitted customer contact information, payment details,
authorized customer adjustments and amendments.
10. Advise customer on conditions required to update customer account details,
superseding of account, stop billing, account termination and new account
application seek clearance from your supervisor and update.
11. Create superseded account, new account, stop billing, terminate account,
update account details, new customer connection application information and
connection approval details in the billing system.
12. Collect report on any issues, observed challenges, conclusion of findings and
recommendations from enforcement officers, resolve and or escalate to your
supervisor.
13. Ensure, operationalize and observe approved occupational safety and healthy
rules and guidelines reporting any breach to head of human resource department
through human resource officer.
14. Prepare and submit ad-hoc and or monthly reports including but not limited to
billing versus collection, estimated versus actual meter reading, active versus
inactive accounts, customer complains analysis, monthly water billing summary
report. All by customer category, overall per branch and per meter reading book
send to your supervisor for clearance and any other for management decision.
Personal Specifications
For appointment to this grade, an officer must have: -
i. Diploma in ICT, Business Management, Business Administration or any
equivalent or relevant certificate from a recognized institution.
ii. At least three (3) years experience as a billing officer
iii. Good communication, interpersonal and time-management skills
iv. Proficiency in computer skills