Job Description
SHL/HRD/02/06/23
PURPOSE OF THE JOB:
The job holder will be responsible for ensuring efficient and orderly admission of inpatients, registration of outpatients, ensuring that accurate patient information is collected, verifying insurance benefits and eligibility, and ensuring that all incoming telephone calls are promptly and courteously answered and routed to the correct extensions within the Hospital.
KEY RESPONSIBILITIES:
• Register patients accurately and in a timely manner making sure all information is correct, insurance is verified at the time of registration and all applicable signatures are obtained.
• Collect applicable co-pays/co-insurance/deductibles, post payments, give receipts among others correlated functions
• Co-ordinate completion of prior authorization, if needed from insurance through verifying patients’ insurance eligibility
• Work with insurance plans to pre-authorize and re-authorization of patient services;
• Maintain contact management regarding status of authorization and any additional documentation or information needed;
• Greet each patient and visitor courteously and respectfully.
• Directs patients and visitors to appropriate areas after every stage especially for those patients and visitors that are unsure of where they need to go within the hospital.
• Answer switchboard promptly and courteously following all protocols set up with transferring calls to departments.
• Monitor patient wait times both before and after registration keeping them notified of any delays and waits.
• Adheres to and promote the established values of the organization, i.e., Service excellence, passionate, teamwork among others.
• Responsible for ensuring proper filling of all invoices as per laid down procedures
• Performs any other duties as may be assigned from time to time
KEY COMPETENCIES:
• Diploma in business administration, public relations, front office management from a recognized institution
• Previous experience as a registration clerk/Pre-authorization clerk in a busy medical facility
• Minimum of 5 years relevant work experience
• Good understanding of hospital information system
• Must have basic accounting skills
• Must be an active listener
• Ability to Multi-task
• Highly organized and good planner
• Ability to maintain good grooming, and dress habits which reflect a professional image
• Ability to work under stress and overtime
• Able to perform well with minimal supervision
• Self-motivated and dynamic
• Innovative and creative
• Observes confidentiality
• Keen and alert to details