Job Description
POSITION: UNIT MANAGER – SPECIAL CLINIC
POSITION TYPE: PERMANENT
LOCATION: KISUMU
DEPARTMENT: NURSING
REPORTS TO: NURSING SERVICES MANAGER
Job Objective/Purpose
Responsible for ensuring quality care within the unit and must adhere to Avenue Healthcare’s defined policies, protocols,
procedures and standards.
Key Responsibilities
1. The Unit Manager will perform the following people
management duties as guided by Avenue HRpolicies and
in coordination with the HR Department;
a. Efficient staffing - Liaise with the Nursing Services
Manager/HR to ensure optimal staff levels including
reallocation of staff depending on staffing needs, as well
as efficient use of overtimes and locums.
b. Identify training gaps and liaise with the Nursing Services
Manager/HR to facilitate training.
c. Regular staff engagement and monthly staff meetings
with documented evidence of attendanceeg. minutes
d. Reward, recognition and discipline - Ensure that
deserving staff are recognized/rewarded and
disciplinary action (with proper cause) is undertaken
without undue delay and per defined policies
e. Ensure staff are well groomed; have their respective
uniform, name tags etc
2. Ensure that the unit has the following required resources;
a. Collaborate with the NSM/HR to ensure that there is an
updated locum pool
b. Ensure proper inventory of the available equipment on a
daily basis and ensure that they are in good working
condition. Report any malfunction to Bio-Medical
Technician/NSM.
3. Ensure the unit is financially viable and demonstrate growth
through;
a. Offering quality care to patients and ensuring good
relationship with stakeholders
b. Ensure financial objectives are met by managing costs
within budget, timely and accurate billing of drugs and
services. Ensure an invoice rejection rate of < 3% by
ensuring that proper pre-authorisations and
documentation has been done.
4. Ensure that Avenue corporate governance policies are
adhered to.
a. Prevent, detect and report any fraud or criminal activity
b. Fully implement internal audit recommendations and
attain satisfactory ratings in subsequent audits.
5. Read, understand and be conversant with all
systems, policies and procedures as outlined in the
Hospital Manual especially policies pertaining to
provision of medical services i.e. Admission &
discharge procedures, nurses’ reports, ward
equipment and supplies, emergency protocols
etc.
6. Review and act on quality indicator reports
7. Ensure all sentinel incidents/events are recorded and
reported within 24 hours using the provided tools
8. Maintain and enforce infection control standards
per the hospital manual and observe the infection
control bundles (SSI, VAP, CAUTI and CLABSI)
where applicable.
9. Supervise and offer mentorship to patient attendants
and nurses per their job description
10. Engaging the multi disciplinary team actively during
ward rounds and receive handover reports fromthe
outgoing nurse on shift
11. Ensure proper and detailed documentation
of patient notes and review; consulting
with fellowclinicians, consultants when
need be.
12. Ensure that all diagnostic requests (lab and radiology)
have patient’s clinical information.
13. Ensure patients safety following the 6 International
Patient Safety Goals (IPSGs) (patient identification,
effective communication, safety of high alert
medication, ensure correct site procedureand
surgery, reduce the risk of healthcare associated
infections, reduce the risk of patient harm resulting
from falls)
14. Provides patient and family education/teaching
applicable to the patients medical condition.
Discussespatient concerns and answers questions
relevant to care.
15. Ensure prioritization of patient needs in a documented
nursing care plan.
16. Keep emergency trolley organized for easy use
during resuscitation, drugs and supplies are well
stocked, damaged equipment is removed promptly.
A checklist should be kept and updated on the 1st
and 16th of every month.
17. Ensure that doctors/consultants are
updated on patient’s progress and critical
values in a timelymanner
18. Provides leadership in improving patient care,
maintaining standards of care, directing and teaching
personnel in a variety of setting.
19. Ensure that all invasive nursing procedures are done under
aseptic technique
20. Compiling monthly unit reports by 1st of every month.
21. Compiling government reports and submitting them by 2nd
of every month
22. Ensure all the relevant consultants have explained
procedures and have obtained consent
23. Ensure patient privacy and confidentiality is maintained at
all times
24. Participate in emergency response
a. Drug administration;
b. Ensure adherence to the 10 rights of drug administration
(right patient, medication, dosage, route, time,
documentation, client education, assessment, evaluation
and client refusal of treatment)
c. Ensure that all new drug orders are submitted to
pharmacy promptly and STAT doses given within 30
minutes
d. Ensure D.D.A. drugs are safe and register is kept
properly per unit requirements
e. Ensure all unused drugs are refunded immediately
f. Ensure all verbal prescriptions should be signed
within 24 hours by the respective doctor.
g. Ensure all treatment sheets have information on drug
allergies
25. Client satisfaction (patient, consultants and others)-
ensure client satisfaction through optimal quality of
care, effective communication, timely feedback and
escalation of unresolved complaints/concerns, and
demonstrate follow-up and improvement.
26. Covering the hospital as and when required.
27. Any other duty as assigned by your immediate
supervisor in line with the job description
Person Specification
• A BSN in nursing and administrative training
• A valid nursing council of Kenya license
• 2 years experience in a related position
• COHSASA or other Accreditation experience
• Updated BLS, ACLS/ATLS certificate
• Excellent interpersonal and communication skills
• Should be ethical
• Result Oriented
• Team Work
• Empathetic
• Attention to detail