Job Description
Job Purpose
The role holder is responsible and accountable for the Bank’s facilities management including cleaning, gardening and the management of the outsourced service contracts, to provide a conductive working environment for the Bank Staff and customers.
Key Duties and Responsibilities
trategic Responsibilities
- Actively participate in the development, implementation and execution of the departmental objectives in support of the Bank strategy.
Technical and Operational Responsibilities
1. Coordinate management of section resources.
2. Facilitate budget preparation, and implementation for the housekeeping section.
3. Implementation of organizational policies and procedures.
4. Supervise the housekeeping staff both internal and external to ensure productive work environment.
5. Ensure proper coordination of work schedules for staff.
6. Motivate housekeeping staff to achieve personal goals so as to meet the excepted goals.
7. Facilitate training schedules for the section.
8. Prepare the monthly and weekly reports for the section.
9. Mentor and coach the team to achieve the planned strategy of the Bank.
10. Oversee training staff in the Section on work procedures and Bank’s policies to ensure effective service.
11. Review requisitions on Oracle system.
12. Preparation of sectional budget and monitoring of resources.
13. Monitor risk processes and ensure the health and safety measures are adhered.
14. Support in the management of staff/resources in the section and foster a high performing culture through training, coaching and mentorship.
15. Adhere to Bank policies, procedures and guidelines.
Any other duties that may be assigned.
Qualifications
1. A Bachelor’s degree in facilities /human resource management from a recognized institution.
2. Master’s in Business Administration is an added advantage.
3. Professional qualification(s) in facilities management and Human resources management or equivalent is an added advantage.
Work Experience
Five (5) years’ post qualification experience in a busy housekeeping environment.
Competencies
Technical Competencies
-Proficient computing skills, specifically with Microsoft Office applications and Oracle – based system.
General and Behavioural Competencies
1. Planning and organization - Ability to organize work, set priorities, and determine resource requirements; determine short or long-term goals and strategies to achieve them; coordinate with other stakeholders or part of the organization to accomplish goals.
2. Quality orientation - Ability to check work to ensure accuracy. Adopt a disciplined approach to work and drive for closure, results and success.
3. Communication & information sharing -Ability to express information clearly and succinctly, orally and in writing, taking into account the audience and the nature of the information.
4. Leadership - Ability to motivate, influence and guide staff towards achieving a common goal. Create and articulate a common goal, inspiring others to work towards achieving the desired objective.
5. Professionalism, work ethic & integrity - Ability to convey a high level of excellence and competence on delivery of duty.
6. Collaboration and teamwork - Ability to work collaboratively within a group of people in order to achieve a common goal.
7. Accountability and professional development – Ability to take and accept responsibility and outcome thereof in an open and transparent manner.
8. Creativity and innovation - Proactively identify ways or resources through which work situations/processes can be continuously improved.
9. Risk awareness and focus - Ability to forecast and evaluate of all forms of risks together with the identification of procedures to avoid or minimize their impact.
10. Customer focus - Ability to demonstrate concern for the expectations of customers and prioritize them as well as convey realistic expectations to both internal and external customers.
11. Problem solving skills.
12. Ability to withstand strategic and operational challenges and maintain momentum.