Job Description
SENIOR COMMUNICATIONS OFFICER – ICTA 6 (1 Position)
Job Purpose
Public Communications officers will be responsible for corporate communication,
development of communication and branding strategy, media liaison, stakeholder
engagement, marketing, event management, website management and enhancing the
image of the Authority
a) Job Specification
An officer at this level will be responsible for a wide range of communication
activities which entail:
(i) Producing publications and all content (audio visual, graphic) services to
the ICT Authority;
(ii) Preparing and organizing forums, platforms where the ICT Authority
policies, programmes and projects are propagated and promoted;
(iii) Preparing, disseminating, analyzing and monitoring content for use in the
media, on the Authority’s digital platforms and making appropriate
recommendations pertaining to media issues;
(iv) Undertaking activities that enhance the Authority’s corporate image,
protocol and customer care
(v) Designing and editing documents, preparing presentations and liaising
with departments to curate content;
(vi) Maintaining an online information library and repository for use by the ICT
Authority;
(vii) Positioning the ICT Authority brand to ensure visibility;
(viii) Assisting in editing and production of the ICT Authority’s journal, newsletter
and other key publications and key IEC materials;
(ix) Developing a publicity and public awareness framework that will enable the
ICT Authority to engage with the citizens/stakeholders and inform them
about its mandate for purposes of public awareness;
(x) Assisting in ensuring that the ICT Authority has in place internal
customer satisfaction measurement mechanisms;
(xi) Editing the ICTA publications/documents for quality control and editorial;
(xii) Monitoring image related issues such as public perceptions to pick any
negative issues touching on the ICT Authority; 324
(xiii) Coordinating lobby/advocacy forums;
(xiv) Undertaking activities that enhance stakeholder relationships;
(xv) Assisting in generating communication related documents, e.g polices,
strategies and communication plan; and
(xvi) Coordinating CSR activities; and
(xvii) Handling customer complaints, enquiries, concerns and queries.
b) Personal Specifications
an officer must have:
(i) At least three(3) years relevant work experience in Public or Private
Sector;
(ii) Bachelors degree in any of the following fields: - Communication, Public
Relations, Corporate Communication, Journalism, Mass Communications or
any other equivalent qualification from a recognized institution;
(iii) Certificate in Supervisory Skill Course lasting not less than two (2) weeks
from a recognized institution for diploma holders;
(iv) Meets the provision of Chapter Six of the Constitution;
(v) Excellent interpersonal and communication skills;
(vi) Certificate in computer application skills;
(vii) Demonstrated a clear understanding of the mandate of the ICT Authority
and the role of Public Communications in achievement of the same.
C) Competencies and skills
(i) Ability to write, edit and produce a variety of communications materials for
release to media and other stakeholders
(ii) Operating knowledge of multi-media communication equipment including
cameras, sound systems, visual projectors
(iii) Excellent communication and interpersonal skills
(iv) Excellent planning and organisational skills
(v) Attention to details