Job Description
The Water Services Regulatory Board (WASREB) is a statutory body charged with economic and
service regulation of the water services sector as established by the Water Act 2016. WASREB sets
rules, standards and guidelines to ensure that water services are provided in an effective and
efficient manner with a view of protecting consumers and other stakeholders’ interests.
To strengthen our human resource capacity, we wish to recruit highly motivated professional to fill
the following position:
Director, Licensing, standards, Advocacy and Public Education (Wasreb Grade 2) Five years
Contract: 1 Position:
Job Purpose:
The Director is responsible to the Chief Executive Officer for setting of standards, licensing,
ensuring service viability and advocacy through public education in line with the Water Act 2016
Section 72.
Reporting Relationship:
This role reports to Chief Executive Officer.
Supervises:
Manager Licensing, Manager Standards, Manager Tariffs, and Manager, Advocacy and Public
Education.
Job Specification:
Duties and responsibilities at this level will entail:
(i) Co-ordinate the determination of standards for water service provision including asset
development and management, water quality, tariffs, governance, and complaints
handling;
(ii) Co-ordinate the licensing of water services providers;
(iii) Co-ordinate the evaluation of the pricing for water;
(iv) Oversee independent review or analysis of water and waste water quality reports;
(v) Liaise with communication team on dissemination of engineering regulations, rules, and
standards to targeted users;
(vi) Undertake engineering data and information verification and analysis;
(vii) Review all water and sanitation engineer, inspector, contractors, and system operator
license applications and approve license issuance;
(viii) Facilitate effective engagement with various stakeholders to build good will and create
enabling environment for water service provision;
(ix) Develop a model memorandum of articles of association to be used by WSPs (x) Stipulate
instances and terms for take-over of WSP by WWDA;
(x) Undertake the development of criteria and guidelines for the establishment of water
consumer groups;
(xi) Support the establishment, roll out and active voluntary participation of water consumer
groups in relevant key activities in water service regulation;
(xii) Liaises with communication team on dissemination of institutional operational and
capacity building regulations, rules, and standards to targeted users;
(xiii) Ensure reporting on work done into the reporting structures in the Board on a monthly;
quarterly or annual basis;
(xiv) Play a senior leadership role in bringing the WASREB internal community along to support
the outputs delivered by developing effective and strategic relationships;
(xv) Develop strategies and tools for improving customer services in the sector; (xvii) Promote
stakeholder/public participation in the provision of water services; (xviii) Create and
manage platforms for engagement with stakeholders;
(xvi) Develop and implement collaborative arrangements and networking with stakeholders;
(xvii) Play a senior leadership role in bringing external stakeholders along with the WASREB
through open, professional, and proactive engagement and with enforcement partners in
relation to specific cases;
(xviii) Build a highly effective team, by leading, managing and motivating staff and by directing
and coaching them where appropriate, so that they achieve excellence in delivery;
(xix) Take responsibility for the reports emerging from the Directorate and all documentation
sent to the CEO;
(xx) Coordinate the Directorate’s budgeting and Cost containment within the budget;
(xxi) Manage the skills development for staff to ensure that training needs are properly
identified and appropriate training is arranged;
(xxii) Manage and conduct performance management reviews for the Directorate;
(xxiii) Work closely with departmental heads to develop goals and initiatives; (xxvii) Ensure
quality control of work;
(xxiv) Liaise with stakeholders on financial sustainability of water utilities;
(xxv) Responsible for physical assets assigned by the Board;
(xxvi) Plans & assigns the work to subordinates;
(xxvii) Monitors subordinates work performance; and
(xxviii) Appraises/evaluates subordinates’ performance
Persons Specifications:
(i) Master’s Degree in Law, Engineering, Business Administration, or a relevant field from a
recognized institution
(ii) Bachelor’s degree in either Law, Engineering, Economics, Sciences, or any other relevant
field from a recognized institution
(iii) Membership of a professional body and in good standing;
(iv) Leadership course lasting not less four (4) weeks;
(v) Twelve (12) years Relevant work experience with five (5) years in Senior Management;
(vi) Meet the requirements of Chapter Six (6) of the Constitution.
Key Competencies and Skills:
(i) Communicating with impact;
(ii) Leading and managing people;
(iii) Applying technical expertise;
(iv) Planning and organizing;
(v) Managing performance;
(vi) Budgeting and resource management;
(vii) Customer and stakeholder orientation;
(viii) Formulating policy and strategies;
(ix) Leading and managing change;
(x) Leading and managing programmes;
(xi) Initiating and deciding actions
(xii) Strategic visioning and innovative thinking;
(xiii) Coaching and mentoring;
(xiv) Relating and networking; and
(xv) IT Proficiency